Consumer Rights

Your rights when using Yucatán Deals

When purchasing an experience through Yucatán Deals, you have the following rights, among others:

• To receive truthful, verifiable, clear and sufficient information about the experience and the business providing it.
• To know the total price in Mexican pesos before payment, including IVA and mandatory charges.
• To know the validity, availability, restrictions, reservation method, cancellation, no-show, deposit and other relevant conditions.
• To review, correct or cancel the transaction before confirming payment.
• To receive a transaction receipt and a voucher that individually identifies your purchase.
• To receive the experience in accordance with the quality, date, place, duration and conditions offered.
• To request the CFDI or tax receipt from the business that sells and provides the experience.
• To revoke consent during the statutory period applicable to distance sales where the experience is unused and not scheduled within ten business days after purchase.
• To receive a full refund if the business cancels or cannot perform for a reason attributable to it, unless you expressly accept an alternative.
• To request a solution, refund and, where legally applicable, compensation of at least twenty percent for a service that is not provided or is deficient.
• To submit complaints to both the business and Yucatán Deals without being compelled to deal only with the other party.
• To have personal data processed lawfully, transparently, proportionately and securely and to exercise ARCO rights.
• Not to receive advertising without the applicable legal basis or consent and to cancel future advertising.
• To contact PROFECO and use other legal remedies or remedies offered by the payment issuer.

How to submit a complaint

Email hola@yucatan.deals with your name, purchase email, order number, experience, description of the problem and requested solution. You may attach photographs, messages, receipts or cancellation confirmations.

You will receive an acknowledgement or initial reply within two business days. Yucatán Deals will review the transaction, contact the business where necessary and seek to communicate a solution within fifteen business days.

Who is responsible

The participating business is responsible for delivery, quality, safety, permits, availability and the information it provides about the experience. Yucatán Deals is responsible for its own acts as platform, including the digital process, voucher, information it creates, support and personal data under its control.

This allocation does not reduce your rights or prevent Yucatán Deals from receiving and following up on your complete complaint.

PROFECO

If the proposed solution is not satisfactory, you may contact Mexico's Federal Consumer Protection Agency through its current channels published at www.gob.mx/profeco or telefonodelconsumidor.gob.mx. You may also use electronic conciliation mechanisms where they are available for the provider.

Implementation Notes